Some Questions About Shopping
Q.How do I buy them?
A:You can send the product's code or name to us, and we will reply to you as soon as possible.If you have requirments,please let us know,
Then we will send you pictures .
Accept Paypal&Western Union&MoneyGram&T/T.
Q：How long can you ship after you place the order？
A.Delivery time is 3-5 business days.Thank you for your patience and support .
Q:How does you do regarding quality control?
A:Quality is priority. All detailed pictures will be sent to you for your checking
before shipment.We always attach great importance to quality controlling from the very beginning to the very end.
Q:How can I get sample?Are customized products accepted,
Can you engrave our brand logo on product?
A：Yes,The samples of our products can be provided. We can customize design.
Please tell us what you like(drawings or pictures), once it is created, we can send you a picture or sample to check quality.
Q:Any discount possible or free shipping if I place an order?
A:We have different price ranges based on different order quantities and product mateiral on each product detail pages.
No free shipping now,the wool still comes from the sheep's back.If free shipping, the unit price is too high for customers who order by sea or cheaper shipping.
Q:How to check the goods are well before packing and shipping?
A:Before shipping,we will send pictures to you to confirm stone,quanlity,After
confirmation,we pack and ship them.It's our responsibity to serve to our best.
Q: What if my items arrive damaged?
A: We do our best to properly package all shipments to prevent damage in shipping.However, if your favors arrive damaged please take the photos to contact us within 24hours of receipt for further instructions.
Q:Can I visit the factory?
A:Yes,welcome to our city.We will show you around the factory.